Terms and Conditions

• Payments and Prices
• Shipping Rates and Delivery
• General Terms & Conditions
• Returns
• Cancellations
• Faulty Items
• Customer Service Hours Of Business

1. Payments and Prices

Here at Foxster we take the security of our customers very seriously. With this in mind, we use 'Sage Pay' for all our online transactions. Sage Pay handles our online transactions securely without us ever having to store your credit/debit card details.

This secure facility gives you peace of mind when shopping online with us and also gives you freedom to choose from all major credit/debit cards - including Visa, Mastercard, Maestro and Visa Debit (DELTA). We also use PayPal and Google Checkout should you wish to use your PayPal or Google account.

Prices - All prices shown on our website are inclusive of VAT, with the exemption of clothing and footwear designed specifically for children up the eve of their 14th birthday.

2. Shipping Rates and Delivery

So you've found the item you want. Wondering about the cost of postage? Well here at Foxster we want to be as open and clear about our prices as possible.

• We use Royal Mail as our prefered shipping courier.
• We usally despatch items within 1 to 5 days.
  
• We send you a "Shipping Confirmation" email when we have despatched your item(s).
• We despatch all our Items in parcel bags which require a signature of receipt.
• Each package will have a unique tracking number, which we can supply for you to "Track and Trace" your package(s).
• We strongly advise that someone be present at the delivery address to sign for your package.
• If there is no one at home at the time of delivery the normal procedure for Royal Mail or Parcel Force would be to leave an "Attempted Delivery Card".
• This card will explain how to arrange re-delivery of your package or how and where you can collect your package.
• When arranging a re-delivery, we do not advise or condone using a "safeplace" to leave the parcel. If you do ask the courier to leave the item in a "safeplace" then it is at your own risk.
• All delivery times are subject to the couriers and we cannot be held responsible for postal strikes etc.

3. General Terms and Conditions

• If the item is out of stock we will phone or email you as soon as we have checked your order.
• If the item ordered is out of stock and we cannot obtain a replacement order from our supplier, a substitute or refund will be issued on your written request - which can be done by email.
• We will only pay the postage cost of returned items if postage was charged in the first instance.
• We do not charge any restocking fee for returned items.
• When products display "Can Be Ordered For You" - This means we can order the item which will take 3 days, delivery time will be around 5 days from the date you order.

4. Returns

• You can return your purchase from this online store within 28 days of purchase using our Freepost address. This is however, at your risk. It is advised you obtain a "Proof of Postage" from your local Post Office when using this freepost service. You can however, at your own expense, return the item using a recorded or signed for service.
• Base Layers and Underwear cannot be returned or exchanged for hygiene reasons.
• All footwear must be tried on indoors and with socks, if the footwear has been used outdoors we cannot exchange the item for a new size if incorrect.
• We cannot be held responsible for lost returns due to failure of the postal service used to return your item.
• When returning items, please send the item back in the condition received; preferably with tags and original packaging.
• We try to process all returns on the day we receive them - but if we are extremely busy we will process within 5 working days.
• If you have any queries or you're still unsure about returning your item; please contact us using the following means:

Foxster - Returns Department
Freepost RSXC-KYSK-EJTA
Unit 26
Evans Business Centre,
Minerva Avenue,
Chester CH1 4QL.
United Kingdom

By Email: returns@foxster.co.uk

By Phone: 01244 389303

5. Cancellations

If you wish to cancel your order, you are well within your rights to do so; we follow the Distance Selling Regulations set by the UK Trading Standards. One of the most important implications of these regulations is a cooling off period of 7 days during which you have the right to cancel. You must provide notice of cancellation in writing and it must be posted to or emailed to our business address. You must ensure this is done no later than 7 working days after receipt of goods.

If you wish to cancel your order we will need the details of your cancellation. This must be done via email or in writing by post to our address:

Foxster - Unit 26
Evans Business Centre,
Minerva Avenue,
Chester CH1 4QL.
United Kingdom

If you have already received the ordered goods then they need to be returned with a copy of the cancellation letter.

When we receive your written confirmation of cancellation we will refund your Credit/Debit card.

6. Faulty Items

If you receive a faulty item then don't worry, you can use our Free and Easy returns procedure to send your item back to us for a full refund or and exchange. This procedure can be found on the reverse of your packing invoice when you receive your order.

7. Customer Service Hours Of Business

Foxster customer service phone number (01244) 389302 is only available on the following days and times:

Monday - 08:30 - 16:30

Tuesday - 08:30 - 16:30

Wednesday - 08:30 - 16:30

Thursday - 08:30 - 16:30

Friday - 08:30 - 16:30

Saturday - None

Sunday - None

Out of hours queries can be made by leaving a telephone message or sending and email to Foxster Sales. We aim to answer all messages and email queries within 24 hours.